The problems:
One of the first problems I have had is profiling. I had my car ticketed three times in the first 6 months. My car was a 2006 ford focus and not especially appealing to look at. It was ticketed so many times and one of them was for being 'inoperable' and the sticker wsa placed in my view on the drivers side I contacted the office and Laurie (the manager) told me that they have to make sure that tenants are taken care of and that they have parking. I truly don't think she realized how silly telling me she needed to worry about the tenants was when she was talking to a tenant. Security apologized and I forgave and took down my review.
The first month I lived here my building set on fire. It was in July on my birthday. I would never have known we were on fire except I had to take my dog for a walk. When I went to the office the next day to inquire on the buildings safety the office staff had no idea there had been a fire. I think it was a car that set on fire too close to the building but it was strange they did not know about it.
We had no winter this year and the units were hot from mid january on. Seriously muggy in my apartment and there are no fans in unit. There was also no screen in my camper size window. When I went to the office they agreed to replace the screen but said I should go buy a fan and hopefully in a couple of months we could use the ac again. Fast forward to late february. All of us were told on yelp we could have a window unit because it was so hot but when we went into the office there were no window units available. Finally Laurie told me that they turned the electric to ac and it would be on within 3 days. 3 days turned into more than a month. Every time I inquired I was told there was a slow leak, it was an old building, and hopefully it would be working 'next week'. And a monthish later it was.
Right after the air finally turned on, another building breakage happened. Our hot water went out (just in my building, again) I did not find out by getting a note on my door, I found out by being doused in ice cold water at 6am. I had to be late to work in order to wait for the office to open and figure out what was going on. The response? Oh someone was supposed to send out a notice, hot water is off for awhile. Seriously?? And awhile was a week. This affected my job and my home life. unacceptable. It was off for a week. The assistant manager said she was trying to work to get us some kind of compensation for the inconvenience but of course nothing ever happened and we did not get so much as an apology or told when the water was back on.
Next up was the flood. I was doing homework in my living room at around 9:30pm enjoying some mindless tv when I could swear I heard running water. I kept ignoring it because why would there be running water? I wasn't running anything. Sure enough there were a couple of inches in my kitchen and bathroom. Not shockingly nobody called me back when I left a message on the emergency line. When I finally got in touch with someone they had already talked to another affected tenant. I was told they would check the apartment for mold once they figured it out but to my knowledge that didnt happen. Three days later someone came to clean. For real?? You think I would leave nasty pipe water in my KITCHEN for three days? I had immediately thrown away the food, cleaned the kitchen, and thanked my stars my lease was almost up.
So I sent my notice to vacate and asked the manager to call me with my pro rated amount. I emailed a couple of times and never got a response. I came into the office twice when finally the new assistant manager was able to give me a tally. Great. I had a witness because I know how this place is run and I had her give it to me in writing. I figured I was home safe and could wait till my move out date which is in a week. So last night a friend was meeting at my apartment and I was running late picking us up pizza and packing wine when I see that my friend is calling me. I answer and she says you have a notice on your door, it says you have not paid rent. Which is baffling to me since I did pay rent and on further exploration they cashed my check. So I again contact the complex and the answer I get is 'well we were understaffed friday and corporate would be mad if we did not give out the 5 day notices. there was no time to check out if anyone had prorated time frames'.
The old assistant mgr told me they were always happy to place my packages at my door or in my apt. It was so nice because my work hours are long and 6 days a week so I miss office hours. I had an important package being delivered and asked if someone cld drop it or place it outside since I was on my way home. The new guy Leo said no and that I should not be asking him to do that. He then admitted he was being rude but that I deserved it for asking for ridiculous things. I've done cust service a long time. I was floored.
Rent elsewhere.