We have been there a few times since Gravina's opened and the food has always been great. The first time the waiter asked us if we were the same couple that dashed and dined a week earlier?? thanks and welcome to Gravina's! The food most recently was excellent, we had the osso buco with gnocchi and pizza, the Caesar salad dressing was made from scratch. The portions were huge and therefore good bang for the buck! This is not the type of place where you get walk ins off the street, like in many areas of TO, so considering most of the patrons are local and from the neighborhood, nobody from anywhere else is coming all the way up here from TO; it would be a nice touch if the staff and the "rock star" chef as Robert C. mentions in his review would come around to the tables instead of hangout at another table, so get up and make the customers feel like they are welcomed, and are a part of your place, that family feeling, that so they would want to come back.....
..like I said the food is really good but its those small things that keeps your business around for a long time, in a big city you may get away with treating customers like numbers, in a small neighborhood, your local patrons keep the lights on.