Used Travel Leaders for my Honeymoon to Maui. Great resort, however there was an issue with our flight and we lost the first day in Maui. We let our travel agent know and she said that she would take care of it when we got back. I expected something fairly significant as this was a trip of a lifetime. All she got back for us was two $75 vouchers with the airline. Not a huge deal but disappointing. We still had a great time. About 6 months later we decided to take a cruise as we've never been on one. I requested options with reasonable budget as we spent a large amount on the previous trip. She emailed me back once and said that it was not possible to find one on our budget. I then requested what our options were at a higher price and she never got back to me. Searching on my own I found plenty of cruises in my budget range. I guess unless you're spending the equivalent to the down payment on a house that you don't matter to these people.