Stopped in yesterday looking for a washer... Had a friendly salesman help me look at my options and discuss the differences... EXTREMELY APPRECIATIVE of the fact that he didn't try to up-sell me...push the expensive models on me or even pressure me to buy!! After we discussed the washers I took a picture of the model #, telling him I would need to go home and read reviews and such... I did and also looked at pricing from other retailers....Spencer's was $20 to $300 cheaper then anywhere else in the valley!! Then I went back today to make the purchase...the salesman didn't even try to up-sell me on new hoses OR stainless steal rather than the rubber hoses! Simply said I would get about two years out of them, then I was on borrowed time!... I appreciated the service I got from Dave!! Looking forward to my delivery tomorrow....hoping those guys are just as great! If you need any sort of appliance I would definitely recommend checking out Spencer's!!