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2014-04-08T00:00:00
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Not having formal website like many restaurants do in 2014, New Dumpling House is an understated Chinese restaurant in Pittsburgh's Squirrel Hill neighborhood. Dining here for a dear friend's birthday, we had a group of 6. Reservations were made ahead of time. The restaurant manager (possible owner) was visibly busy at the cash register, so I attempted to walk into the next room and find. The manager aggressively asked me to "WAIT" and that he would assist ME following whatever task he was completing. I was taken aback by his tone, as I was coming off of the zen of an afternoon nap. I shockingly learned I was the first of my party (SHOCKER) and was escorted to my seat in the moderately busy dining room. Imagine me being rushed to a table for 6 and then having to wait about 7 minutes for anyone to arrive. #AWKWARD #IHATEBEINGEARLY I found out later that the reservation asked that we sit in a specific area per the birthday boy, but this was overlooked. Several instances of spotty service seemed to accent the night. Before I continue, I must say (not because I am a nice and positive person) that the quality of the sushi, drinks, soup and salad was excellent. Our actual server was overwhelmed due to a call-off (explained to me in the abovementioned gibberish comment), which led to a delay in our initial drink order (like 15 minutes before we got our first round). To our server's defense, his kind spirit that exuded much forgiveness and understanding from us. The nail in the coffin on this experience was a disagreement between the cash collected by the group (the restaurant would not split our check) and what was actually given back in change. Frustrated, we were also concerned that the waiter would be shortchanged via his tip. So sad. I am not sure if I will go back, as service is very important to one's dining experience. However, if it is with this group, then I can make it through any event in life. Happy birthday DOUG! Oh, we night-capped at The Squirrel Hill Café.
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