I have been to Park several times, and my experience is always similar. First the good stuff. I've never had a bad meal here, and the cocktails are delicious. My favorite cocktail is the Pillow Talk, which is a light and refreshing vodka drink. The food ranges from classic bar food to yummy salads, so no matter what kind of mood you're in, they have something for your tastes. The ambiance is very cool. This place was definitely designed by hipsters--it's quirky and fun. I'm also a huge sucker for a nice, outdoor space, and Park's patio is adorable, although it is very close to a sewer, so you will frequently get whiffs of an unpleasant smell.
Ok, now the reason for only two stars. Despite the food, cocktails, and decor, the service is abysmal. I never go here if I need to be quick because I know that unless I'm the only party in the restaurant, I'm not getting out of here in under an hour. The servers are dismissive and nonresponsive, and I still would've given it three stars, but the last time I was there the service was so bad that it's brought me to Yelp.
We had a large group, and the first thing that happens when we are seated is our server spills an entire glass of ice water down the back of a member of our party. Instead of apologizing he throws a towel at her and runs away. He never returns to clean up. My friend goes to the bathroom to dry off, and I went to speak with the manager because I just didn't like the way it was handled (no apology, not cleaning up the spill, just handing her a towel and disappearing). The bartenders even told me the waiter ran away and was hiding over it. This should NOT have been this big of a deal.
So I spoke with the manager, and everything was fine, and she came over to our table when my friend returned and offered to comp my friend's meal and the party's first round of drinks. She also had a conversation with my friend separately where she stated this. However, when the bill came, she decided what was "fair" would be to only comp my friend's meal "because she was the only one that had water spilled on her." She then claimed she never told us she would comp a round of drinks for the table despite 5 of us hearing her say it. Additionally, despite the immediate error, the service did not improve. We never saw our waiter after he brought our food.
Again, none of this would have been this big of a deal had he just apologized and helped clean up, if the manager had not stated she would comp drinks for us and then change her mind, and if we had just gotten some acknowledgment during our meal. I hate being a pain in the ass, but the way they handled themselves made me upset.