Been a long time resident and have seen quite a few managers come through. It was nice in the beginning but needs improvement on grounds. One thing that is became annoying is they have Epic (grounds maintenance) come out almost twice a week now and it gets pretty overwhelming especially if you live on 1st floor. They come early in the morning sometimes I found dirt and weeds being blown in on the patio so I'm having to clean up the patio in result of that. The roads here are torn up and they bring street sweepers in quite a bit just making a bigger mess than before with all the dirt ( I pay rent to have paved roads not live on a dirt road). Management does not inform residents ahead of time when there will be work done on the property (example: trees being cut, they came through taken up parking spots and even stacking tree limbs next to vehicles or cutting over vehicles. Concern since there might be accidents with people's property.) They are renovating new apartments and the banging becomes inconvenient at times.
We know some horror stories with management not taken care of people that have huge maintenance concerns, one was a person had mold growing due to a pipe bursting in wall; out of the residents control.
Pros- Average luxury apartment living, nice pools, nice neighbors, pet friendly. The actual apartment maintenance guys today, better than before and (not Epic grounds men) are really nice just feel bad and can't imagine what they have to deal with day to day.
Cons- Gym needs to more updated, they don't rent out clubhouse anymore, some of the office people look unhappy to work here which can reflect how they interact. Too excessive with ground maintenance doesn't make it for peaceful environment. You feel you live on a dirt road, don't bother washing your car. Management doesn't respond in timely manner. The leasing agents have attitude and sometimes make you feel like your complaining rather than just addressing the issue and having a resolution.