We went there 12:30 on a Sunday morning. We expected it to be busy and, of course, there was a wait. But two seats were open at the counter, so we sat right down. The server gave us menus and got our drink order right away, and within 5 mins. had our order, a chicken salad sandwich and an order of pancakes.
As crazy as it was there, the kitchen was working hard (visible from our stools) and had both dishes up on the pass-through within a few minutes.
Unfortunately, the server was covering the entire counter, a six top, and tables outside in the patio, besides making coffee and other tasks behind the counter.
I watched the butter melt away in my hot cakes for 10 mins, and by the time the server got to them, she simply called for a cook, and I watched them get thrown back on the griddle.
By the time the server got back to them again - same results. 10 more minutes elapsed, second blob of butter gone, cold cakes. She sent them back again and scurried off. Meanwhile, a chicken salad sandwich is still doing what chick salad and bread do after being together for a half hour.
When my pancakes went through the process a third time, we got up and left.
No, I didn't pay for my cup of coffee. I'll pay for it next time we go back, which is never.