I was very happy with the great customer service from The Blind Man. I had broken the bracket for my Lafayette blind made in 2006 and searched the internet to get a replacement part. I had a hard time finding anyone who handled Lafayette blinds. I eventually found The Blind Man and called them. Michelle was super helpful in getting the part identified. It ended up only being a $2 part!!! She took payment over the phone for part + reasonable shipping, and even personally took the box to the post office for me! Great customer service for someone like me who is unlikely to need anything from them again. I will definitely contact them again if I ever do need anything I think they can help with.