While the food here is delicious - probably the best I've had in Champaign-Urbana, the kitchen/service is so terrible that the experience is rendered unenjoyable. I have been to Sairam Om four times over the past few months, but my last visit was totally unacceptable. On this visit, the restaurant was moderately busy (people were dining at many but not all of the tables). I was dining with four friends. We expected the food to be a bit slow, and it was. While this was expected and tolerable, the first four dishes came out of the kitchen one dish at a time over the course of approximately 30 minutes. The final dish (mine) did not arrive after even an additional 30 minutes (despite assurances from the waitress that it was 'coming right out'). This was particularly annoying as one of my dining companions, sitting directly across the table from me, ordered the same dish I did! After everyone else had finished their food, I told the waitress to simply cancel my order as I was not going to force everyone else to wait for me to eat (if/when it arrived). To top off the outrage of not receiving an entree, the waitress had the audacity to charge me the $2 and change for my lime juice! When I requested to speak to a manager about this incident, I was told (on a Friday night at 7:30 PM) that a manger was not available. It goes without saying that I won't be returning soon as I rather enjoy eating when I dine.