I have had bad luck with nail places lately, I seem to always get the rude, rushed ladies w/zero smiles or personality that just cannot shape my nails to save their lives. Short, crappy massage-if you could call it that. She basically just rubbed the lotion in. Advertised a low price, then once you were sat down in the pedi chair they hand you a menu where everything costs extra-hot towels, scrubs, callous removal-everything was extra! Spent like $40 for a regular spa pedi and $25ish for a gel mani when it was all said and done-and the rushed work was irritating. Gave 3 stars because my nails turned out decent looking, despite them not being the shape I wanted. Not going back, though. I will eventually find a place that does good work AND take good care of their customers.