If I had to rate Dunkin Donuts soley on their beverages and donuts, I would rate it much higher than 2 stars because this place is great for that. But for lunch and service, I was very disappointed. I went through the drive-thru today for a vanilla chai and a turkey, cheddar and bacon sandwich. There were only 2 cars ahead of me and somehow was in the drive-thru for a total of almost 20 minutes. The girl at the drive-thru window did apologize for the wait but still, not the reason why I go to the drive thru...I go because it's supposed to be fast and convenient!!! When I took out the sandwich, it had some sort of sauce all over the wrapper and the paper was sticking to the bag. When I opened the sandwich, I bit into stale bread and a horrible tasting sauce on the turkey! It was so nasty!! On top of that, I opened up the sandwich to wipe the sauce off and noticed a torn off piece of notebook paper stuck to the turkey!!! The chai they gave me was also sticky and had brown stuff floating on the top. The drink was also warm, even though I ordered it iced. I do like the flavor of the vanilla chai (I"ve ordered it before and obviously like it). Completely disgusted and will not be returning for lunch or to the drive-thru!!