From my call to make the appointment, to getting my lashes done I've experienced exceptional customer service!! Once I was scheduled Mai shared that they strive for satisfied customers and I could call with any questions. My appointment was with Jessica. She was friendly and explained all of my options along with the process and time frame. Surprisingly the process was super relaxing and went very quickly. My lashes look fabulous!! Jessica was thorough with explaining the aftercare. She let me know it was ok to call or text with any questions. I'm so happy I found MaiLash!! Love!!!