Their food is okay. Nothing has ever really stood out to me (except the cookies), which is probably why I don't go in very often. However, when I do go in, I am always reminded of the reason they will never, ever surpass three stars in my book, regardless of how delicious their cookies, or anything else they serve, is: THEIR STUPID, POINTLESS, FRUSTRATING ORDERING SYSTEM.
Honestly, I've probably gone to paradise about a half a dozen times in my life. Every single time, if you were to come up to me at my table and ask me "How did you get your food today?" I would be dumbfounded. I literally block it out, it is that irritating. Yes, I eventually end up at a table with a salad or sandwich, maybe a cup of soup, but no I can't help you, random stranger who also doesn't know how to order. I don't know how this happened.
A couple weeks ago my boyfriend and I went to this location. We got to the back of the line and I literally turned to him and said "Their ordering system is really stupid. I don't know how to work it, I just know it's stupid. Just go through and do what the employees tell you and eventually we'll have food somehow."
This was actually one of the more stupid Paradise ordering experiences I had ever had, so it was nice for him to experience that on his very first visit. Long story short: We ended up ordering every item from the same employee though she kept directing us down this invisible assembly line of people only to meet us at the next station and take the rest of our order there. It was very confusing. So confusing in fact that the guy in front of us got so pissed off he complained to the location manager about their restaurant ordering workflow. If random customers are complaining to store managers about corporate wide ordering policies, maybe it's time to re-evaluate your stupid system that does nothing but make people feel awkward and waste everyone's time.