My vacuum cleaner stopped working on New Year's Eve. I called late and they were open. I planned on just dropping it off. When I got there, they looked it over - took it in the back, cleaned out the problem and then carried it out to my car - all with a big smile. I always have excellent service at Olsons. I own a Kirby and they are always helpful with the care and maintenance. I highly recommend Olsons!! When I am ready for my next vacuum cleaner, I will buy from them.