Called in yesterday to order a take out of my usual eat in. Hostess over the phone asked what kinda sauce I wanted with the El hefe. Wow, I've never been asked, so I said red and extra sauce if they could do it. Low and behold, red sauce buck fifty. Extra sauce buck fifty. Took food back for a refund. Don't ask for upgrades if you don't say it costs more. It may be extra money if you get people to add on to their order, but let them know ahead of time.