While waiting for our food, the family beside us left and wished us luck. They waited 40 min for their food and as everyone's food arrived, someone in their party was told what they ordered couldn't be made. We waited 50 min for our food and we had to request silverware once our food arrived. I ordered grilled chicken and received fried. I ate it anyway. Who has another hour to wait? Our server said the manager would come to speak with us but we never saw him. As we left the parking lot we saw 6 staff members standing out back smoking, one of those being the manager that never came to speak with us. We won't be back.