"When someone under promises and over delivers, it means that he or she sets the bar low and then exceeds that bar. In a simple example, a delivery company might promise that something will be dropped off by noon, setting the bar, and then tell the driver to make sure that the object is delivered by ten in the morning, thereby exceeding the expectations of the customer. The idea behind this concept is that, by keeping customer expectations low and routinely exceeding them, an individual or company will develop a good reputation."
I was told a simple order of 2 large 1 topping pizzas would take 20-25 minutes. Understandably the place was busier than normal as it's usually only 10-15. But having to have waited in excess of 50 minutes for my simple order.. I was rather disappointed. It's decent pizza but not worth the wait.