We usually have a great time with delicious food at the Charcoal room. We had dinner last Saturday and I have to say Im sad. Our service was horrible. The waitress seemed like she wanted to be anywhere else but working. It was only 5:30. My husbands steak was cold and rubbery and my filet was not cooked at all. Even the potatoes au gratin were underdone. It was my brothers b day so we told our waitress and at the end of the meal she practically threw the dessert at us. We will be looking for a new steakhouse to frequent. I wish we would have gone somewhere else and paid 280.00.