DO NOT TAKE LEX
Pros:
They have a real person sitting on phone to help
Cons:
That person is the biggest asshole I've ever come across. Worst customer service ever. I missed a bus and I asked him when the next one was. He told me it was coming in an hour. After an hour he told me it was stuck in traffic, would take 15-20 more minutes. After that he stopped picking up my phone while I was stranded away from home FOR 3 HOURS in an alien town because the bus never came. I later realized there was never a bus scheduled at that time and he was just being a jerk.
Also, LEX is always late(except that one time I missed it - guess the joke's on me here but styll). Refrain from getting yourself in the situation like this.
I would rather take a train via Chicago to go home from Champaign to Suburbs than deal with such service again.
DO NOT TAKE LEX