I had just purchased a new Mini Paceman and wanted to beef up the bass. I drove over to Audio Express just to see what my options were. I was quickly introduced to Reuben, who followed me to my car and got a feel for what I wanted.
We spent about an hour inside the shop going over my options and looking at numbers. Reuben was very clear on what I was getting and for what cost. I never felt like I was being sideswiped or cheated.
I spent a few hours at the bar next door while the installers went to work. They did a fantastic job, mounting the amp right where I wanted. Everything looked extremely professional and didn't impact the look and feel of my new car at all.
I drove home a happy guy until I realized the bass had stopped bumping. I called up Reuben the next day, brought the car back in for inspection and we guessed that a faulty amp was to blame. Sure enough, within a quick minute they had replaced the amp and my beats were thumping once again.
I just got a follow-up phone call from Reuben, wanting to make sure I was still happy with everything. I think that is fantastic customer service.
I am super happy with the overall service, price and product. I would send anyone needing car audio to go and check them out, and to be sure to ask for Reuben!