i have to say that my experience with crystal was amazing, i had just taken my braids out and i was in need of someone who wasn't going to look at my hair and say it was damage and that they didn't know what to do with it. crystal was so welcoming and very polite, never once did she say any thing negative, i walked into her shop scared, but came out feeling beautiful and very thankful for her. crystal did a wash , press and flat iron it came out amazingly beautiful.