We had the owner come out to give us a quote on shutters a couple weeks before we moved into our new home. Appointment was at 10, think we got there at 1001 because of traffic, turns out he arrived a bit early and had just let himself into the (empty) home and completed all the measurements. The quote ended up being pretty much in line with all the others we got, apprx $3k for 11 windows, if you were wondering. We told him we'd let him know.
The day we moved in a younger guy showed up at our door wanting to give us a quote, he happened to be going through the neighborhood. We decided to go ahead with it because they quoted 2-3 weeks to finish them, which would have put us right before Christmas.
Couple days before Christmas we called and asked why we hadn't heard an update he said he would check and call us back the next day, which he never did. I called back after Christmas and was told we must have misunderstood and that it was 3-4 weeks for them to be finished then we would be contacted by the third party company to come and install them.
A month later they finally called to set up an appt and 2 guys showed up to install. They brought shutters for 11 windows, 1 just happened to not be the right size. Came back the next day and finished.
Communication needs to be better. Get estimates, including time to completion, in writing. They look great, time will tell if it was worth it.