Perhaps I was just extremely lucky the day I went but my experience at Tom's was great. After an all-nighter of work, some friends and I trekked here at an ungodly hour of 4:30am and got a very friendly waitress that brought out some delicious food that we promptly devoured. It was delicious and I'm surprised to see that more people don't like it. Hands down the best diner food I've had in Pittsburgh and that's coming from a Jersey girl.