I just moved out of an apartment and needed the carpets cleaned. I had a puppy in the apartment so hoped for the best but expected the worst. I just got done checking the carpets after I left them to dry for a couple days and they are pristine! Bill was a very talkative gentleman who gave me great advice on what products to use in the future and how to best remove stains! I will definitely use this company again the next time I need my carpets cleaned!