I love Monical's pizza, I really do. However, ordered 3 pizzas and a salad tonight for delivery and was told it would be one hour. At 1 hour and 50 minutes called to find out what the status was on our order. Was told by the person that they only had two drivers and they were behind. Explained it might have been nice if they had said that when the order was placed and given us the option to pick up instead. Same person said that we should have been told an hour and a half. Ok, had we been told that we would have just gone and picked it up. When she checked on our order it was just coming out of the oven nearly 2 hours later. We said we would come and get it. Talked to the manager when we got there and they very nicely took two of the pizzas off our bill. Got them home only to find out that they weren't cooked properly and the bottoms were completely doughy. So now, two and a half hours after we ordered we are trying to cook two of the three pizzas and we'll never get the crispy bottom that should have come out of the pizza oven. Very disappointing.