This place is lavish at first glance but has many issues with the worst being the management. When I moved in I was told that rent is due on the first of the month and that the first rent check would come via mail well in advance. I asked if I could pay my bill online and was told I could but the amount due does not show online and will only be on the mailed statement. Well, my first rent check never came and I received a late rent notice towards the middle of the month their after in my door w/ over $300 in late fees. When inquiring about this at the front office I was told that the rent does in fact come via mail each month BUT IT DOES NOT for the first rent check which is due in person via cashiers check. I explained that this was not in the lease nor was I informed correctly day one and I politely asked that all fees to be waived. The fees were waived and I paid in full that day...then about 7 days later I get a court summons and an eviction notice for the full rent amount, previous late fees, and court fees. I called and asked if my original rent check was posted or even given to the correct person and was told nothing other than to provide proof of the check, I then provided them with the cashiers stub and was told everything was ok as if I was supposed to trust them to drop the court proceedings and actually apply the check to my statement. I asked that something in writing be provided to assure I was no longer liable and was told that this could not be done; After insisting (numerous calls) I was given an email that stated I had paid in full and I was forwarded the dismissal. Throughout this whole process I never spoke with a manager once even after requesting after what was about 10 phone calls. The front office staff was excellent and various courteous and accommodating which I would like to be known.
Other issues that were less stressful but annoying nonetheless
1. Took a month to get the correct pool key and fab for the gym (I was given the wrong pool key and fab day one and it took going to the office 3 times to get the correct one)
2. I had a leak dripping from the laundry room on to the floor into a puddle, which required towels as well as a leak in the bathroom (not as large but equally concerning).
3. Harassment by individuals who don't appear to live in our complex. People have been in the gym, clubhouse, and common areas begging and asking for things (phones, clothes, etc.)
4. My car was robbed for more than $300 worth of work related items (which isn't surprising given the people who roam around the facility unchecked).
5. Gate code not working randomly and given that I had the incorrect fab, I had to wait until someone else came in/out to get into my own complex.
6. The south gym has no water fountain, burnt out light bulbs aka workouts in the dark, TVs don't work w/ no remotes to even change things.
Ok I'm done
Happy apartment shopping! :).