I am in the process of checking out early from the Lowell Center, after having woken up at 2 am roasting because the "air conditioning" I paid extra for doesn't work. When I arrived the room was dirty, with old hairs in the shower and sink, sticky stuff on the desk, and a piece of food underneath the phone handset. I called the front desk and requested that the room be given extra attention during cleaning the next day, but the exact same hair was still there even after housekeeping came through. Despite my paying 25% more for an upgraded room with a refrigerator and a thermostat, the lowest temperature the room has reached is 72 degrees during the day and 70.5 at night even when set at 65. The fridge is smaller even than the standard mini fridge size, and there is not even a bath tub. The so-called "state of the art" fitness center is a joke, with just two new ellipticals, one new and one old treadmill, an ancient exercise bike, and some free weights. I had high hopes after reading all the positive reviews, but have found that unfortunately the hotel does not live up to its reputation.