I'm writing my review based on the food, and not the service I received (i will explain further in).
I ordered the tom yum Kung, i love tom yum flavoured everything, so I was excited to try this for my first time at Pai. I loved the soup, it came out over a candle to keep it hot, served with a side of rice. It came with two jumbo shrimp and some onions and mushrooms. You can definitely taste the fish sauce, which I love in Asian cuisines. It was definitely a cozy and super tasty dish.
However, I was very disappointed in the service we received from our waitress, and am very displeased to say that the kitchen staff who brought out our food was far more helpful than our actual waitress. We were seated and were waiting for one friend, but we knew what they wanted, so we waited for our waitress to come around to at least order our drinks, but she didnt for 15 mins and we had to flag her down, which she did not seem happy about. My boyfriend had asked her what was on tap, and she rudely replied with "What?" along with a displeased look. After ordering our drinks, she went off when we wanted to order our food as well, so we gave her a few minutes to punch in orders, tend other tables. We ended up waiting another 10 minutes and had to flag her down again, still seemed unhappy with asking her to take our order. When my friend had noted that he had a peanut allergy and asked if there was any nuts in his dishes, she once again seemed displeased to be asked a question. It took about 20 minutes to receive our food, and some of it was cold, where as the table behind us who had sat down and order after us began receiving their food within 5 minutes of ordering. Not even once during our meal did she ask if our meal was okay or if we wanted more water, we actually had to ask a different staff member to help us out.
Another thing I kind of found work inappropriate was what one of the servers was wearing (btw I am in no way shaming this server or have any problems with what she was wearing but in no way do I or many others find it workplace appropriate in a restaurant for families...) but she was wearing a VERY sheer top, without anything under and you could clearly see her nipples, mind you I'm ok with that, but I'm not so sure families with younger children would be okay with that.
In the end, we received our bill from our waitress, who yet once again seemed so annoyed with us, we saw that we had a 20% service charge. I'm okay with paying a service charge, since we did have 6 people, but I don't really think that our server deserved the 20% since her coworkers were waiting our table for her.
Overall, the food is pretty good, a little bit on the pricier side for the portion you receive but the quality is there, but I don't mind as there aren't many good Thai restaurants in Toronto. i loved the atmosphere and vibe they had going on. Honestly, the service we received was definitely subpar, but i am willing to give them another chance because everyone does have their off day, just hoping to be served by a different waitress next time.
@eatingwithv