Sat on my glasses, it was time to renew my prescription anyhow, so I made an appointment at the optometrist connected to this LensCrafters.
Everyone was so very nice and extremely professional. I was made to feel comfortable, and wasn't hurried at all. The exam was comprehensive and straight-forward. Any and all questions I had were answered and the exam itself didn't take more than a half-hour. I was very pleased with the whole experience.
Now on to the 2nd part of the trip, finding new frames. LensCrafters always has a great selection of frames to offer, and I found a new set with little effort. Once I found the frames, I was taken to fit and calibrate. This process took longer than the exam but I was happy about it because it was obvious that the folks here really care about your comfort and your vision. Luth, the lady who helped me was very nice and also answered any and all questions from me.
Where this LensCrafters went above and beyond was when I found my lenses had to be special-ordered, because I wear progressives I had resigned myself to buying a set of 'cheaters' to bridge the 2-week gap. When I offhandedly mentioned this to Luth, she told me to wait a moment, then proceeded to go speak with her manager. What they did, free of charge (!!!), was to supply me with 'loaner lenses'! I was stunned at this happy bit of customer service.
I ordered lenses with all the bells and whistles as I work in graphics design, and any edge I can get to pamper my peepers, I take without complaint. The lenses they gave me were basically the no-frills cheaper version of what they offer for sale, but what an incredibly nice gesture for this establishment to go the extra yard for a customer.
This particular LensCrafters knows how to ensure repeat business, because I will shop for all of my glasses here from now on.