Normally when someone goes above and beyond customer service, I not only write an excellent review I also send a written letter addressed to the manager via snail mail. I'm not just talking restaurants here.
I've gotten poor service and poor food so many times in restaurants I give up on writing a review. However, if "I" don't say something, how will an establishment improve?
I have been in the industry for 40+ years and have served in all positions in the hospitality industry. I graduated with honors from the San Diego Culinary Institute but have also waited tables, hostessed, bar-tended for more years than I can count, and have bused and done dishes.
I went to Brother's Lounge tonight to listen to some country music in the wine bar, ordered sushi and then asked the bartender Christina about the eggplant caprese. She said it was one of her favorites, so I ordered it.
The eggplant was way over-deep fried to the point it was black around the edges, When she asked how my food was I told her! I didn't want to wait another half-hour for another order since I was nearly half-way through it by then.
Nothing was done about it, no manager came over, and I was given my bill. When I left I looked for a manager in the main bar, not only wasn't there a manager, there was NO ONE behind the bar, and two employees were sitting on the front steps when I walked out smoking cigarettes,
I WON'T be back. What has happened to customer service these days?