DO NOT ORDER HERE!!!! CONSUMER BEWARE! I purchased some equipment around New Years time, but ordered over the phone because I had quite a few questions regarding my order. I told Gary in shipping that I understand I qualify for free shipping but that I need my order quickly and seeming that it was the holidays, I would be glad to pay the fee. He said I didn't need to do that and my order would arrive the next day. I felt uneasy about this and called back the next day to get an update on my package, which I ended up finding out I wouldn't be getting until the 4th. I told them this was a mistake and they sent me to the manager, Kurt.
Kurt ended up returning my original package to sender and making a whole new order for me, I just had to pay $36 for the shipping. I thought everything was all said and done except they accidentally refunded my account, so yet again another mistake. They waited an entire month after I purchased my equipment to send me a letter in the mail asking for their money back. I'm all about integrity, so I called Kurt back and told him I was very upset by this entire thing, especially since he set this whole thing up. First my shipping error, now this. I told him the money got taken out of my account by mistake and asked if I could pay payments. He said I could and to just call back towards the end of the month and we'll work something out (which I was fine with).
This entire thing bothered me so much, I decided to speak to the owner named David. I explained what happened in an email and he called me the next day, but before I could even respond, he took a $400 lump sum out of my account after I was told I could do payments and before I even authorized it. He pretty much told me because I got my equipment on time, I still owed them despite their mistakes. He wasn't willing to give me a discount and best of all, I was informed I could not do payments like I was told. The owner of this company was a completely greedy business owner. It's sad because I thought they were a good, honest company. I will never order from this company again. This entire situation was just a nightmare and I was the one who got the short stick in the end because of their mistakes. Don't order from here, you might get screwed in the end.