Definitely A-OK and actually even better than that. We got a great price plus my travel agent discount, so really a big steal! They gave us a new car and we had ZERO wait. There was no one in front of us or behind us on either pick up or delivery. The process was smooth and easy. I honestly don't know what all the whining is about with regard to some of these reviews. It's an affordable car rental option with good customer service, which I personally experienced on the phone and in person with several representatives of the company. I overall really appreciated my experience and would use them again.
Our car had no issues, had a nice sunroof and other than the additional $40 for an additional driver, I thought we got a great deal of $160 for five days WITH gas for a mid-size cross over NEW vehicle.
I really hate that bus ride from the airport though it runs regularly and is not difficult to find so that's a plus.