I have officially sworn off Brueggers. After 3 years of "second chances", I've finally decided that a bagel with cream cheese is just not worth it. The attitude of the employees is always bad, including managers at times. I've been a witness to a manager humiliate and belittle a man who came in and asked to fill his mug with hot water because he "always does this- comes in here and doesn't spend any money and then takes all of our napkins and stuff"... I mean, are ya kidding me? I almost offered to pay for his water, but wait.. IT'S FREE. The food isn't THAT great anymore, and if you find that you really just can't go without a bagel... keep walking cause Einstein Bro's is just around the corner! Better bagels and coffee, and a much, much nicer staff.
My colleagues and I have spent so much time and money at Brueggers.. bottomless mugs, morning coffee runs for the staff, lunch orders, etc.. but none of us like going there anymore.
I'm done with you, Brueggers.
(2 stars because occasionally you'll encounter a friendly face behind the counter.. but that's few and far between. Not enough to keep me coming back anymore.)