This store offers buy 10 get 1 free on the nutro dry dog food twice I've tried to claim my free bag I have my proof of purchase and the first time was told no we only use our printout which showed I was 2 bags short so I think ok I did buy 2 bags at a different pet club so I buy 3 more bags at the Waddell store and today am told I only show 7 bags that I've bought. So they just lost a customer and get a bad review because they suck at counting. I won't go to this or any other pet club ever again. They don't uphold their promise and I've been taught your word is all you have if your word isn't good you got nothing and they got nothing.