The most important thing to me on a Friday night when my dog is shaking and won't move around, and my children are freaking the heck out, is that the staff are compassionate and make my children feel at ease. This place fit that bill - they told me the "bad news" without the chilren in the room, and the "good news" with the kids there. That's compassionate care. (And, by the way, our dog is fine. The bad news was just worse case scenario, and I'm glad my kids didn't hear it!)