They replaced our under warranty Rheem Water Heater a year ago. Which still costs us $450. Now a year later, I woke up to no hot water yesterday. The parts were under warranty but it was a $125 service charge. They replaced the rods. This morning we once again woke up with no hot water. My husband called and was given the 2-4 time slot. My husband was home prior to 2:00 only to find they had already been here and left. The person in dispatch claims to have told my husband noon - 2 and they now are unable to get to us until Monday morning. I disagree because as soon as he hung up the first time he repeated the time of 2-4 to me. So now we will be without hot water for 4 days because someone didn't do the job correctly the first time. I will NEVER EVER use the company again and will share this with all my friends via social media.