After reading mixed reviews I tried Toni & Guy out. The first time I just went in for a trim/cut I was pleased and thought, the girls who posted that they got a horrible hair cut must just be picky. The second time I got an actual CUT, it was horrible. She didn't even show me the back when I was there. When I got home and looked at it, it was choppy and uneven. I stormed back and she cleaned it up. I left because it was better, still was not worth 60 plus tip. I still have to go somewhere else to fix it because I do not trust going back.