This was my first time at a Bruegger's Bagels shop and I thought it was a good experience. Only giving it 4 stars because I am used to the amazing bagels of Bagel Jay's here in my hometown but Bruegger's Bagels is the next best thing in my opinion! The bagels were fresh and the atmosphere of the place was welcoming in a read-your-Sunday-paper kind of way. Customer service was friendly. Music was obnoxious and distracting, though. Too loud and not relaxing enough for the environment.