I've been going to this spa for about a year now and the service has always been pretty good. If you are expecting a luxury experience, you should look somewhere else. But the price is always good (especially when there is a Groupon/ Buytopia promotion) and everyone is always polite. They also stay open pretty late which makes nice for an after dinner massage.
I only have two complaints hence the minus two stars on my rating:
1) There is a 10 minute break period in the hour long hot stone massage where the therapist leaves the room and you just lay there- feels much more than ten minutes, sadly. It's a waste of time.
2) Every single time the total massage including that ten minute break takes 40 minutes, even though you pay for the full 60 minutes.
Would I go back? Yes, of course! But next time I get a 40 minute massage, I will mention something.