Only got my gel nails (from elsewhere) removed, but this place is a gem.
Facilities: Super clean, evidenced by both the spotless facilities (e.g. counter top), but also by the fact that they opened up both the buff and file, brand new, in front of me. These were both also offered to me to take home at the end of the appointment (this implied that they would be throwing these out afterwards). As others have said, this place is a little tight on space, but the seats are comfy and there's enough room to put your purse down. I also found out they always have some rom-com playing on their LCD screen, so you can get some movie therapy whilst getting your nails done.
Service: Service seems to depend on who you get. I was placed with Diana, who didn't pressure me to chat, and just did her thing. I have to commend her on her very detail-oriented attitude, and will surely go back for shellac or gel service with her to see if my review will remain 4 stars.
Overall: Very satisfied with the service and the facilities! Will return to get one of the more "regular" services.
Note for people considering this place: Please don't dress like a slob when you go here, since the others who come here work in the financial district, and will be decked out in their stylish, expensive shoes and purses. Also, book an appointment with them online or by phone, always. They're very busy (but always well-mannered), so an appointment must be made. They'll remind you by phone or email on the day of.