My boyfriend needed a new phone because his phone completely shattered when it "fell", mostly thrown at the wall because the phone was so slow. We were immediately greeted and put on a waiting list which was about a 35 minute wait but we didn't mind. It was really busy. Alex the manager helped us and let me tell you, he was so helpful and lead us through the new plan we were getting. He stopped at nothing to make sure we got out of there with what we needed. Thank you, Alex! All the reps we talked to were very nice and this is the store we will keep going back to.