I've never written a review before, but the horrible service I just got made me so angry. And I'm a frequent customer at Mike's!
I understand that it is busy, but it'll be nice if this place just listened to it's customer's orders.
Their lunch "hot plates" are all a bit pricey - at $10+ a plate. Not bring very hungry, I wanted to just order 2 items, which amounts to about $7. I clarified it with Mike's wife and proceeded to order with her.
Now my plate was passed down the assembly line and a salad was stuffed on. I told the lady that I only wanted two items, no salad, not the combo. She said it's fine since she did it already. The salad would be free of charge.
Now when i went to pay, they charged me $11. I explained to them that it was a 2 item plate, but no one understood. Mike came by and spoke to me like I'm stupid and can't understand what's a lunch plate. Mike's wife came by and said it's a lunch plate and that's what I ordered. They even tried to convince me that I'm getting the salad for free and that it's a great thing they are doing. I had no choice but to get the entire plate cause the line was being held up. They won't listen to my explanation and just kept shouting at me, opening my lunch and pointing to the food. So embarassing!
I've come to expect that i'd be hustled in and out, but really, can't they just listen to me for a second?? If they only serve entire combos, then I'll get the entire combo - don't lie to me and then charge me.