Our apartment is great, but what really makes this complex amazing is the staff. Amanda, Ray, Elena, Monroe, and Jeremy have made this complex such a wonderful community.
The office staff have a wonderful way of greeting their residents when simply walking around the complex or when we walk into the office. I've been blessed that if ever I have a question or concern, Ray has always been willing to take the time to listen and work to resolve my issue (and there have been many, almost always my fault). I love that Amanda and Elena have taken the time to know me as a resident, too. They take notice of the little things and always make me feel so welcomed and like a part of the Wilshire family.
Monroe and Jeremy have been great blessings to my roommate and I since day one. Monroe always has such a great smile and is so friendly to talk with us, say hello, and if we have a problem in the apartment he takes the time to explain what he did to fix it. There was once an issue with the lighting in our living room that we couldn't resolve, but the moment that we actually talked with Monroe about it we had an immediate answer! How silly it was to wait. We've had to call Jeremy in for maintenance help a number of times, as well, and are always thankful for how quick he is to respond to our distress signals (via the maintenance request form on the app - so convenient!). He is so kind when he walks in, quick and efficient in his work, and so polite. We're thankful to have such reliable maintenance staff!
The only thing that I could even think to comment on otherwise would be the app. I know that it is more convenient for the complex when we pay via the app, but because there is a cost associated with each payment I prefer to use a check or a money order to pay my rent. I have heard that Wilshire would like all of us as residents to use the app. It is a reasonable request. However, as long as I can pay my rent without associated fees because of the app payment charge (the app is free; paying rent via the app is not), I will continue to pay via check or money order.
So, summary!
The staff here is amazing. We even have great neighbors. We're really in a very safe area of Tempe, close enough to ASU to have great convenience but far enough away (and across the freeway) to not deal with the crazy traffic. We have great conveniences around us like wonderful restaurants and a plethora of grocery stores. Above all, though, I can't reiterate enough how amazing the staff is. When I moved to Tempe I expected that apartment living would be largely individualized. I wasn't entirely wrong - my neighbors come and go and I don't get to know everyone. But the office staff really make it a wonderful community to live in and we still get to at least know who our neighbors are.
Lots of love, Wilshire Fam!
-Margarete Nasir