I've been a customer for almost 30 years. Why did I stay?? Trust me, after today I'm DONE!!!! Every interaction is a nightmare. Received a solicitation for my home equity line that stated in BOLD print that I could get additional checks for s low promotional rate by calling their alleged customer service. A complete lie. Even Betty at the Harbour Office went through the FOUR phone calls without success. Only after I left her after more than an hour and then called back to ask how I could contact executive management did I get a message from the idiot, Craig Kirkland, who signed the letter to me stating I could get additional checks just by calling ONE number. Too late. Trust me...letters to everyone above Craig are forthcoming to point out his obvious incompetent. Oh, I forgot to mention that another bank I've never dealt with felt I was a more desirable and valuable customer so they offered me a LOWER INTEREST RATE than NSB offered with their alleged promotional rate. Why is anyone their customer? I know I've finally learned my lesson-the hard way.