If there was a 3 1/2 that's would I would rate my experience today. First timer. Had the Orange County Salad. The box is awkward to eat from. Trying to hold the flap down is a pain. I had read you can ask for a plate so we got plates. For some reason I thought it would be something more substantial but it was a paper plate. Salad itself was good. But I am not a fan of hot food on a salad. And the chicken was hot. No mention of it anywhere. Ick. Not sure if I'll go back.