Last Saturday I made the gruesome discovery that my 48" fridge was not working. This was after I spent a small fortune at Costco filling it up. So I made the call to Old Republic to send someone out- and they referred me to Protech. Debbie returned my call and assisted me with sending out a tech on Sunday. Our tech arrived on time as promised which is huge in my eyes! He diagnosed the issues as the cold controller as well as the fan. He promised to have someone call the next business day regarding the parts- just as promised I received that call. However per Old Republic it was going to be two weeks! Debbie called and we discussed options as well. We had the parts over-nighted and scheduled the tech to come out again today. So effective today my fridge is back up and working- so it was down 6 days which isn't terrible. Considering the delay was waiting for parts from GE. Great service -- Technician was clean, professional and courteous! Debbie was awesome and so helpful! If I have the need again- I will make that call-less panic striken of course - now that I have found these professionals to help me.
Thank you Protech and Old Republic for taking care of my fridge!