Ordered a to go order, and was told it'd be 15-20 minutes. 15-20 minutes turned into 35 minutes. When I called, I specifically asked how long the wait was before I bothered to order. Then when I picked it up after waiting 20 minutes already, it should've been ready. I was obviously upset about the wait and the 3 people I dealt with did not apologize or even pretend to care. I will never go back to cracker barrel again. They don't know customer service and don't care about the customer.