By now I think most people have eaten the food here. Yes the food is good. I love the chicken here. It's the best non-fried chicken in town. Where I have issues is the service. Of the many times I have gone here I have always had problems with my order. When I go to drive through the speaker is hard to hear out of and they have a hard time hearing the customers. I've never had a good experience there.
Today I ordered my food through the app thinking it would be easy and no problems. Ha! So I get there and they can't find my ticket. After a few minutes they find that the manager has my ticket in her office and they say that she is talking to my wife on the phone. I give the cashier a confused look and he gives me a confused look right back. After a few minutes the manager comes out of the office and is still on the phone with "my wife". In short, she is confused because she thinks that the person on the phone is me and they had uber food and even though i told her several times that the order was mine and I'm picking it up and even showed her my confirmation number she was still having trouble understanding what was going on. After a few more minutes they started to put my order together. Huh? Isn't it supposed to be ready already? Isn't that the reason for ordering on the phone for pickup? So anyway I got the food and took it home and it was delicious as always.