I'm not going to write an elaborate, extensive review. But I would like to show my appreciation by saying that Kai is amazing. I guess it was my lucky day. I walked in with no appointment, and one of their best stylists was available to take me. I'm a mommy of 3, and making my hair pretty is not a priority. I needed something quick and easy to fix. I thought what I had in mind was an easy fix but Kai took the time to explain to me why it wouldn't work for me and recommended a hairstyle that would not only fit me but also my lifestyle. (I don't know what others preference is, but that's a 5-star for me). Thanks Kai! I will definitely come back!